Virgin Media Complaints Department Centre contact details, email address, phone numbers and procedures

You can contact Virgin Media Complaints department via a number of methods, telephone, email and post. Keep in mind that posted complains will take longer to proccess. We recommend you also email us on the address shown below.

Email virgin media complaints

Send us your complaints via complaint@VirginMediaComplaints.co.uk.

Consider talking to a Solicitor before making your complaint

Post a letter to virgin media complaints department address

Contacting virgin media complaints department by Post is not as quick as email or telephone, but if you prefer to send a letter, you can write to virgin media's complaints department at:

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

To ensure fastest processing of your complaint, let virgin media know details like your account number, address and contact number when you get in touch.

Report an internet security concern

Report an internet security conecern relating to someone using Virgin Media internet services, to the Internet and Broadband Security Team.

You can contact the internet security team by phone on 02920 305 142 (voicemail facility, checked 365 days a year).

Or you can write to us at:

Virgin Media Internet Security Team
Fountain Court
Fountain Lane
St. Mellons
Cardiff
CF3 0FB

Please note, the virgin media and broadband internet security team are only able to deal with Internet Security issues that originates from the virgin network.

Found a broken link? report it!

If you have found a broken link on this site, please report it to us by emailing us on

complaint@virginmediacomplaints.co.uk

Service improvements

We are doing everything within our ability to provide a better service for the visitors of this site. If you have any suggestion please feel free to send us an email.