Virgin Media Complaint Department Address, email and telephone numbers

Virgin Media Complaints Email address

Since Virgin Media, Telewest and NTL are the same group the following email is usable regardless of whether your provider was Telewest or not. webteam@telewest.co.uk

Here are more email addresses for complaining to Virgin Media...
Neil.berkett@virginmedia.co.uk
dorothy.brennan@virginmedia.co.uk
fiona.stuart@virginmedia.co.uk

Virgin Media Complaints Phone number

If any Virgin Media customers want to contact the National Customer Liaison Centre their number is 0870 043 3951 however since calling is expensive, I would not recommend it. You can always try to ask them to phone you back.

Addresses you should write to, in order to complain

Don't waste your time talking trying to deal with their Customer Service people. Always in the first instance write to:

Virgin Media Complaint Department Addresses given by customer service over the phone

Here is the address that do not exist on the Virgin website, or maybe it exists but I could find it. I believe it is against the law in UK not to have details for a complain procedure available to customers.

Virgin Media Complaint Procedure Website

The Virgin media complain page on their website has no details of how to submit a complaint. Check number 8, on the above link. It gives an address to submit complaints to but next to it, it says: non-cable complaints. But wait a minute, pretty much all Virgin customers are cable customers!

The above page has changed slightly since this page was written, so now the part about non-cable complaints is at the top of the page as heading.