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RE sent as I'm told you do not receive it the first time -----Original Message----- From: Julie [mailto:*******@blueyonder.co.uk] Sent: 24 January 2008 15:23 To: '*******' Subject: unsatasfied Virgin Media Customer complaint 24th January 2008 Hello Virgin Media, I have been a cable customer since 1992 that?s 15 years or more. Since Virgin Media have taken over for Telewest who were cable London, I have never experienced as much problems with my T.V and Broadband service as since Virgin Media took over. For instance due to incompetent negotiation between you and Sky we still have no SKY ONE or SKY NEWS, it?s been a year all most and every time I contact you about this issue you say it will be back shortly. Also I loose my T.V, T.V on demand service and broadband at regular intervals and over the last few months it?s got worse than ever. This last week since Wednesday the 16th of January 2008 I have lost my T.V, T.V on demand and broadband service up to hours and days at a time. I called you and spoke to Stuart on Thursday the 17th January 2008 about all my services not being available to me, he booked an engineer for Wednesday the 23rd January 2008. I also asked him if the engineer will be able to fix my Broadband service, or do I have to go through to the Broadband people for that? Stuart assured me all your engineers are Broadband trained and booked an engineer for me for the 23rd of January 2008 between 4pm and 7pm. Well it?s now Thursday the 24th January 2008 and no engineer has turned up, This is not the first time no one has turned up, it has happened on a number of occasions throughout the last 6 months or so. As it?s been more than once you haven?t turned up can I charge you for not coming as if I?m not in when you call, there is a ?10 fee for not being in so I recon over the last few months you owe me ?30 plus a few months of my cable service for free. As a costumer who has no choice but to persevere with your service, and I?m unable to get Sky where I live, I?m seriously consider cancelling my subscription with you and move to one of B.T?s optional packages including T.V broadband and phone services, plus I have realised I will be saving money and getting more Gigabytes than your Broadband service is offering me on the package I?m on now for less Money. I have realised loyalty does not count for much any more, unsatisfied customer. Miss Julie Reeves
19 Feb 2008 10:12
